Returns

Returns & Refunds Policy

Dragon Deals wants customers to be happy with their purchase, but also asks customers to check listings carefully before buying. Product photos, titles, descriptions, condition notes and any stated measurements form part of the item description.

Change-of-mind returns

Where a return is accepted for a change of mind, the item must be returned unused, complete, in the same condition received and with any original packaging, accessories, manuals or parts included. The customer may be responsible for return postage unless agreed otherwise.

Faulty, damaged or incorrect items

If an item arrives damaged, faulty or different from the listing, please email within a reasonable time with your order number, a description of the issue and clear photos of the item and packaging. I will review the issue and offer a fair solution, which may include a refund, replacement where available, or return instructions.

Items that may not be suitable for return

For hygiene and safety reasons, some opened or used items may not be accepted for return unless faulty. This can include personal care, intimate, adult, bedding, health, grooming, food-contact or sealed hygiene products once opened or used.

Condition and packaging

Some Dragon Deals items may be clearance, customer-returned, box-damaged, opened for checking or supplied in reused packaging. This does not automatically mean the item is faulty. Any known condition points will be described where possible.

This policy does not affect your statutory consumer rights.